Return Policy for MYLDF
1. Introduction
At MYLDF, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make the process easy and hassle-free.
2. Eligibility for Returns
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Timeframe: You have 7 days from the date of delivery to return your purchase.
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Condition: Items must be in their original condition, unused, and in the original packaging.
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Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
3. Non-Returnable Items
Certain items are not eligible for return, including:
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Custom Orders: Custom or personalized orders cannot be returned.
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Final Sale Items: Items marked as final sale are not eligible for return.
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Perishable Goods: Any items that are perishable or have a limited shelf life.
4. Return Process
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Initiate a Return: Contact our customer service team at info@myldf.co.uk to initiate the return process. Please include your order number and reason for the return.
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Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send your item back to us.
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Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
5. Refunds
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Inspection and Approval: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
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Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
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Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts).
6. Exchanges
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Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@myldf.co.uk.
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Process: Follow the same return process to send the defective item back to us. Once the item is received and inspected, we will send a replacement.
7. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team:
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By Email: info@myldf.co.uk
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By Call: +44 7429 001234
Thank you for shopping with MYLDF. We value your business and are committed to ensuring your satisfaction.
